All accessories supplied with a product are subject to upgrade or change at the manufacturers discretion. We will supply the product(s) as supplied to us by the manufacturer.

We try to ensure that the information shown on Iguana is as accurate as possible. Iguana cannot be held responsible for typographical errors on this site, including but not limited to those regarding price.

All products and services are subject to availability and may be withdrawn from sale at any time. If for any reason goods ordered are not available you will be offered an alternative or given a full refund. All goods remain the property of Iguana until full payment is received.

If goods arrive in a damaged condition or if there is a shortage in delivery you must note this on the carrier's delivery schedule. It is your responsibility to inform us by phone or email within 24 hours of delivery of any damages or shortages.

Delivery is free to the ground floor of any mainland UK address. If you require delivery outside of mainland UK then please contact us for advice.

We will do our utmost to get your order delivered to where you want it as quickly as possible.

Please note, however, that many kitchen appliances are particularly large and bulky. It may not be possible or practical to deliver them to some locations (e.g. high rise properties with inadequate lifts - or no lifts at all). This is why we ask you to discuss with us first any requirements for delivery to other than the ground floor with unrestricted access before placing an order.

Because it is so important to us that you will be completely satisfied with your order when it arrives, we ask you to inspect all appliances delivered immediately upon arrival, just in case any damage has been caused in transit or there is some other reason why you are not entirely happy with them. The manufacturers are perfectly willing to take back and replace damaged or defective goods, but are understandably less willing to do so where there has been a delay between delivery and inspection. If you are not ready to take delivery (e.g. you may be away on holiday... or the premises to which the appliances are to be delivered is new and has not yet been handed over by the builders), please let us know when delivery will be convenient so that we can give you the best opportunity to inspect them upon arrival.

If the goods are damaged, it is important that you refuse delivery, mark the delivery note accordingly and advise us on 0845 11 22 247 or by email on customerservices@iguanadirect.co.uk A replacement will then be ordered for you.

We cannot accept liability for items that were not inspected at the time of delivery and which are later found to be damaged.

Finally, it is equally important that you do not try to anticipate delivery before it happens and get your fitters all lined up only to find they have no appliances to fit! We strongly recommend you wait until all units have arrived before committing yourselves to installers and, at best, being disappointed and at worst being liable to pay the costs of wasted time.

If you have placed an order more than 48 hours ago and wish to cancel, a small charge may be payable. We will only make a charge if your goods are in the process of being shipped and we have incurred delivery expenses. The charge will depend upon the type and size of goods.

If you have received goods that you subsequently decide you no longer require then you have the right under the Distance Selling Regulations to cancel your order. There are a number of conditions that apply when exercising this right:

• Goods must be returned at your own expense except where the goods are being returned because they are damaged or faulty
• You must give due notice* that you intend to return the goods within 7 working days** of your receiving them.
• Goods must be returned in their original packaging, unused and in a perfect condition.

Goods supplied direct from a manufacturer (White Goods e.g. Washing Machines, Fridges etc) will be subject to the returns conditions of that manufacturer which will incur returns charges and may incur a repackaging / restocking charge.
It is the customer’s responsibility to ensure that the goods are adequately packaged in the event of any return.
Please note that (except in the case of defective or damaged products) any goods that have been made to your specification cannot be returned.

Refund of payment
If you do cancel your order, we promise to return to you as soon as possible (and at the latest within 30 days) all sums paid to us in respect of the products returned less any return charges where applicable.

In all other cases where you decide to return goods and have given due notice*, you must pay the cost of returning them, unopened in their original packing and condition, within 30 days of notifying Iguana Direct of the cancellation. This cost is non-refundable. We can arrange to do this for you but we will pass this charge on to you by deduction from your refund.
Pending return of products (for whatever reason) you are under a duty to take care of them while in your possession and to take reasonable care to see that they are not damaged in transit upon return.
Please note - Where a product is returned to us for a reason other than it is damaged or defective, and the returned product is found not to be in its original packaging and condition, we may levy a charge equivalent to the decrease in value of the product.
Nothing in this cancellation and returns policy in any way affects your statutory rights.

* due notice: by hand or by post to the company’s address, by fax or by email at customerservices@iguanadirect.co.uk

** working day: i.e. not including a Saturday, Sunday or Public Holiday.

Small portable items
Contact us on 0845 11 22 247 for a returns reference and then return by Royal Mail. We will reimburse the return costs.

White Goods (Major Kitchen Appliances)
After sales on these items are normally handled by the manufacturers own service organisation. Documentation on how to contact the manufacturer should be supplied to you with the appliance but here's some useful service contacts:

These terms and conditions do not affect your statutory rights.

1. Promotions open to residents of the United Kingdom only
2. Eaga employees and their immediate families are ineligible to enter.
3. Eaga accepts no responsibility for late or lost email registrations.
4. Eaga reserves the right to withdraw or amend the competition at any time and all rule amendments are retrospective.
5. The decision of Eaga is final and will not enter into any negotiations regarding rules or awards.
6. By entering in to any competition or prize draw the registrant agrees to be bound by these terms & conditions.

Alternatively write to us at:
Customer Service
Iguana Direct
Eaga House
Archbold Terrace
Newcastle Upon Tyne
NE2 1DB

Iguana is committed to protecting your privacy, which we recognise, is very important to you. We also acknowledge that it is your right to control your personal information and that therefore providing personal information to us is an act of trust that we are duty bound to take seriously. We will only use the information we collect about you lawfully (in accordance with the Data Protection Act 1998) and, unless you give us specific consent to act otherwise, the following policies will govern how we handle the personal information that you provide to us.

Collection and use of information
We collect personally identifiable information when you order from us:

We do not collect, or store your credit or debit card details. Your card details are collected by our nominated third party payment solution provider. This provider is currently HSBC Bank, one of the world's largest financial service organisations.

Updating your details
To ensure that all information we hold about you is accurate and up to date, please let us know of any changes as soon as possible and we will ensure the information is changed immediately. You can check the accuracy of information that we hold about you by telephoning or emailing us (see below for contact details) or by logging onto the ‘My Account’ function from our home page. This will enable any inaccuracies to be deleted or promptly corrected.

Information storage
All information you provide to us is stored in the UK only on secure servers that are protected in secure facilities including firewall protection and in accordance with the law.

Cookies
We use cookies to help speed up the login process and for security purposes. A cookie is a small amount of data that is sent to your web browser from a web server and stored on your computer. Most browsers enable you to turn off cookies and if you want to do this you will find more detailed information on cookies in the Help section of your web browser.

Information sharing and disclosure
We are committed to protecting your personal information. We will not disclose your personally identifiable information to third parties without your consent except where:

1. We are required by law to disclose information to third parties; and
2. disclosure is necessary for the performance of our operations e.g. delivery of goods, and
3. we need to transfer our assets to any successor to our business.

We may also provide analyses of our customers in the aggregate to prospective partners, advertisers and other third parties. We do this so that we and our business partners can understand you better, and so we can keep bringing you first-rate services. We may also disclose, on an anonymous basis, literal statements made by our customers. At no time, however, will we disclose personal information about specific customer, unless consent has been specifically granted for the endorsement of our products, or service.

Linked websites are not under our control and we are not responsible for the conduct of companies linked to our website. Before disclosing your personal information on any other website we advise you to examine their terms and conditions of use. You have certain rights under the Data Protection Act 1998, including the right to be told what personal information is held about you on our database. Should you wish to exercise that right, or if you have any questions concerning our privacy policy please use the contact details set out below.

Security and prevention against loss, misuse or alteration of information
We have implemented (and will continue to implement) technology and security features, and operate within strict internal guidelines, to safeguard the privacy of your personal information and protect it, so far as possible, from unauthorised or improper use.
While we make every effort to ensure that your information is secure on our system, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.
Access authorisation is granted only to key members of our staff. Backups are run to prevent loss of information, and our Internet servers are housed in secure facilities.

Changes to this privacy policy
We reserve the right, from time to time, to review and edit this policy in accordance with potential changes to our business structure and as required by law.
Customers may either call our customer service department on 0845 11 22 247, send us an email on customerservices@iguanadirect.co.uk or write to us at Iguana Direct, Eaga House, Archbold Terrace, Newcastle Upon Tyne NE2 1DB

At Iguana, we do not collect or store your credit card details ourselves. We use a third party online card-processing provider. This provider is currently HSBC Bank, one of the world's largest financial service organisations.

HSBC have developed Secure ePayments to enable a fully integrated shopping experience for Iguana customers.

After entering your customer and delivery details into the Iguana site you will transfer to the HSBC Secure ePayments site where you can enter your card details safely and securely.

HSBC utilise the latest security initiatives as they become available.

Secure ePayments already incorporates Verified by Visa and MasterCard® SecureCode™ solutions which enable authentication whilst online, making the transaction very similar to an offline transaction where a signature or Personal Identification Number (PIN) is used to authenticate the cardholder.

You can make your payment by either Visa Credit, Visa Debit (Delta), Maestro (Switch), MasterCard or Solo.

The information that we do collect from you within the Iguana site (address and contact details) is collected on 128 bit encrypted secure pages. You can tell that the pages are secure because the address in the Address bar changes from being http:// to https://. You will also see a padlock symbol or key in the bottom bar of your browser.

If you are still uncertain about internet security then feel free to place your order over the telephone on 0845 11 22 247.

We always honour the manufacturer's guarantee period where offered; these are usually one year unless otherwise stated.