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Iguana is committed to protecting your privacy, which we recognise, is very important to you. We also acknowledge that it is your right to control your personal information and that therefore providing personal information to us is an act of trust that we are duty bound to take seriously. We will only use the information we collect about you lawfully (in accordance with the Data Protection Act 1998) and, unless you give us specific consent to act otherwise, the following policies will govern how we handle the personal information that you provide to us.

Data Protection
Information you provide or we hold (whether or not under this contract) may be used by us, our employees and/or agents to; (a) identify you when you make telephone enquiries (b) help administer any accounts, services and products offered by our group now or in the future; (c) help us to detect fraud or loss; and (d) write to, or telephone you with information about other services and products offered by us and carefully selected partners. We will not contact you in this way if you have previously told us not to do so. We may also disclose your information to other companies within the Eaga Group for any of the purposes set out above. A list of such companies is available upon request. You have a right at any time to stop us from contacting you or allowing others to contact you for marketing purposes. To do so, please write to Dept DP, Iguana Direct, Eaga House, Archbold Terrace, Newcastle Upon Tyne NE2 1DB.

Collection and use of information
We collect personally identifiable information when you order from us:

We do not collect, or store your credit or debit card details. Your card details are collected by our nominated third party payment solution provider. This provider is currently HSBC Bank, one of the world's largest financial service organisations.

Updating your details
To ensure that all information we hold about you is accurate and up to date, please let us know of any changes as soon as possible and we will ensure the information is changed immediately. You can check the accuracy of information that we hold about you by telephoning or emailing us (see below for contact details) or by logging onto the ‘My Account’ function from our home page. This will enable any inaccuracies to be deleted or promptly corrected.

Information storage
All information you provide to us is stored in the UK only on secure servers that are protected in secure facilities including firewall protection and in accordance with the law.

Cookies
We use cookies to help speed up the login process and for security purposes. A cookie is a small amount of data that is sent to your web browser from a web server and stored on your computer. Most browsers enable you to turn off cookies and if you want to do this you will find more detailed information on cookies in the Help section of your web browser.

Information sharing and disclosure
We are committed to protecting your personal information. We will not disclose your personally identifiable information to third parties without your consent except where:

1. We are required by law to disclose information to third parties; and
2. disclosure is necessary for the performance of our operations e.g. delivery of goods, and
3. we need to transfer our assets to any successor to our business.

We may also provide analyses of our customers in the aggregate to prospective partners, advertisers and other third parties. We do this so that we and our business partners can understand you better, and so we can keep bringing you first-rate services. We may also disclose, on an anonymous basis, literal statements made by our customers. At no time, however, will we disclose personal information about specific customer, unless consent has been specifically granted for the endorsement of our products, or service.

Linked websites are not under our control and we are not responsible for the conduct of companies linked to our website. Before disclosing your personal information on any other website we advise you to examine their terms and conditions of use. You have certain rights under the Data Protection Act 1998, including the right to be told what personal information is held about you on our database. Should you wish to exercise that right, or if you have any questions concerning our privacy policy please use the contact details set out below.

Security and prevention against loss, misuse or alteration of information
We have implemented (and will continue to implement) technology and security features, and operate within strict internal guidelines, to safeguard the privacy of your personal information and protect it, so far as possible, from unauthorised or improper use.
While we make every effort to ensure that your information is secure on our system, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.
Access authorisation is granted only to key members of our staff. Backups are run to prevent loss of information, and our Internet servers are housed in secure facilities.

Changes to this privacy policy
We reserve the right, from time to time, to review and edit this policy in accordance with potential changes to our business structure and as required by law.
Customers may either call our customer service department on 0845 11 22 247, send us an email on customerservices@iguanadirect.co.uk or write to us at Iguana Direct, Eaga House, Archbold Terrace, Newcastle Upon Tyne NE2 1DB